FAQ
FAQ
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Shipping Questions
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
What should I do if my product arrives damaged?
Contact us immediately with a photo of the damaged product. We offer replacement or refund.
Returning questions
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
General questions about Ôterrapy
What types of products does Ôterrapy offer?
We offer therapeutic honeys, food supplements, propolis-based products, as well as blends from ancestral medicine to support your health and well-being.
Are Ôterrapy products natural?
Yes, all our products are made from 100% natural, ethical and carefully selected ingredients.
About our monofloral honeys
What are the benefits of orange blossom honey?
Orange tree honey is soothing, digestive and hydrating. It is ideal for relaxing while supporting good digestion.
Can lavender honey be used for sleep disorders?
Yes, lavender honey, in addition to being relaxing and antiseptic, helps promote relaxation and restful sleep.
What are the benefits of honey for skin and hair?
Raw honeys like those from Ôterrapy, rich in antioxidants and nutrients, can be applied to the skin as a mask to hydrate, soothe and revitalize. They can also be used as a hair mask to strengthen and nourish hair.
What is thyme honey used for?
Thyme honey is a natural antibacterial that soothes the throat and supports the digestive system.
What are the properties of eucalyptus honey?
This honey is respiratory, antioxidant and soothing, ideal for calming respiratory tract irritations.
Is jujube honey suitable for inflammation?
Yes, jujube honey is recognized for its anti-inflammatory, healing and immune-enhancing properties.
What are the benefits of black cumin honey?
This honey is immune, anti-inflammatory and energizing, perfect for strengthening the immune system.
What is euphorbia honey (Daghmous)?
Euphorbia honey comes from the resinous euphorbia, a succulent plant from arid regions, particularly Morocco. Benefits: It strengthens immunity and soothes the respiratory tract.
About our honey synergies
How do I choose the therapeutic honey suited to my needs?
Each honey has specific properties. For example, “Golden Bandage” honey is ideal for soothing heartburn and acid reflux, while “Little Shield” honey strengthens immunity and supports the respiratory tract. View product descriptions or contact us for personalized advice.
Are your honeys organic?
Our honeys are natural and come from ethical practices. Although they are not all certified organic, we select the highest quality ingredients and ensure their purity.
Do your honeys have effects on the quality of sleep?
Yes, “Gratitude” honey containing lavender can help relax the body and improve sleep quality with its calming properties.
How can I naturally strengthen my children's immunity?
The Immuno'Kids spray, rich in propolis and plants, is designed to support the immunity of children aged 3 and over. Half a spoonful of “Little Shield” honey is also ideal in winter.
What are the benefits of “Miel d’Or” honey?
This honey is anti-inflammatory, immune and digestive. It is ideal for soothing inflammation and strengthening immunity.
What is “Ginger-Lemon” honey used for?
It revitalizes, supports digestion and boosts immunity with its powerful ingredients.
Is “Spirulina” honey suitable for athletes?
Yes, this honey is rich in protein and helps with sports recovery while providing an energy boost.
What does “Balance” honey provide?
This honey, made from beetroot and ashwagandha, promotes emotional balance, vitality and healthy digestion.
Can “Gratitude” honey be used to relax?
Yes, with hibiscus and lavender, this honey is relaxing, antioxidant and ideal for a moment of well-being.
What is the Healing Elixir?
It is a honey designed to support immunity, improve digestion and provide a natural energy boost.
How to use “Seed of Life” honey for fertility?
Take 1 to 2 teaspoons per day on an empty stomach or 30 minutes before a meal, for 1 to 3 months for optimal results.
What products do you recommend for digestive disorders?
“Liberation” honey is ideal for improving digestion, reducing bloating and regulating intestinal transit. For heartburn and acid reflux, “Golden Bandage” honey is an excellent solution.
About our gourmet products
What is Amlou with crunchy almonds?
It is an energy paste rich in antioxidants, perfect for a nourishing snack.
What are the benefits of date molasses?
Rich in iron, date molasses promotes digestion and provides natural energy.
About our food supplements
How long does a treatment with your products last?
A recommended treatment generally lasts between 1 and 3 months for therapeutic honeys and food supplements, depending on needs.
Can your products replace medical treatment?
No, our products are natural supplements that support health, but they do not replace medical treatment. If you have a health problem, consult a professional.
What are nigella capsules used for?
They support immunity, digestion and respiration thanks to the concentrated benefits of nigella.
What are the benefits of propolis capsules?
They offer antioxidant, anti-inflammatory and healing properties, ideal for strengthening immunity.
Are Indian costus capsules suitable for women?
Yes, they support hormonal balance, aid digestion and have soothing effects.
What are the properties of pure propolis powder?
It is a powerful antibacterial, immunostimulating and regenerating agent, perfect for strengthening overall health.
How to use your Indian costus capsules?
Take 1 to 2 capsules per day, preferably before meals, to benefit from its digestive and hormonal benefits. Consult a healthcare professional for prolonged use.
Do your products contain allergens?
Some products contain ingredients like honey, propolis, or spices that can cause allergies. Check ingredient lists or contact us with any questions.
Are your products suitable for children?
Certain products such as “Petit Bouclier” honey and Immuno’Kids spray are suitable for children aged 1 and 3 years respectively.
Do your products contain added sugar?
No, our products only contain sugars naturally present in the ingredients.
Can I use your products during pregnancy?
Certain products such as monofloral honeys may be suitable, but it is advisable to consult a health professional.
How can I integrate your products into my daily routine?
Consume a spoonful of honey or a supplement in the morning on an empty stomach for optimal effect. Our products can also be added to drinks, desserts or dishes.
